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Monday, June 3 • 9:30am - 10:45am
M1: Reader's Advisory and Reference: a Match Made in Library Heaven

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This session explores the delivery of high-standard customer service through the blending of reference and reader's advisory services in public and academic libraries. Change is the great constant in libraries, and information professionals who are open to learning and ready to shift gears to accommodate patron needs can make lasting connections and create life-long library users.

avatar for Gillian Wigmore

Gillian Wigmore

Nechako Branch Coordinator, Prince George Public Library
Gillian Wigmore is a reader, writer and library branch coordinator, though the order varies day to day. Dedicated to community-led and low-barrier librarianship, Gillian has a decade of experience in libraries and a passion for learning.

Monday June 3, 2019 9:30am - 10:45am AKDT
Keith Gordon Room